Support Center
Use this page when you are stuck and want the clearest next step.
Account and sign-in help
Start with Account Setup if you are dealing with:
- guest mode vs signed-in mode
- email verification
- plan visibility
- usage confusion
Product and workflow help
Use these pages depending on what you need:
- Using Zcrafter for the overall workflow
- Interactive Mode for better prompts and follow-ups
- AI Capabilities for model expectations
- Keyboard Shortcuts for faster navigation
Billing and plan questions
For pricing and plan decisions, visit zcrafter.com/pricing (opens in a new tab).
Mainframe help
Before asking for help with a live mainframe task, write down:
- the exact dataset, member, or job you meant to target
- whether the task was read-only or destructive
- whether you were connected to the correct network or VPN
- the shortest prompt that reproduces the issue
What to include in a good report
The best reports include:
- what you asked Zcrafter to do
- what you expected
- what actually happened
- whether the issue is repeatable
- the device and browser you were using
Safety reminder
Never share:
- passwords
- verification codes
- private credentials
- sensitive production details
Still need help?
Join the Discord Community and include the details above so someone can help you faster.