Help & Support

If you need help, start with the fastest path for the kind of problem you are having.

Best starting points

Read the docs

Use the docs first when you need:

• setup guidance
• account and usage clarification
• better prompt examples
• shortcut references
• troubleshooting steps

Check the app itself

Open these areas before assuming something is broken:

• Settings > Account for sign-in and plan information
• Settings > Usage for daily and monthly availability
• Projects for saved chat organization
• Mainframe when you are doing live environment work

Join the community

Use Discord Community when you want:

• practical tips from other users
• a second opinion on a workflow
• a place to report a bug or share screenshots

Use the support path that matches the issue

• Billing or plan questions: zcrafter.com/pricing (opens in a new tab)
• Product confusion or stuck workflow: Troubleshooting
• Sign-in, usage, or workflow questions: Support Center

Before you ask for help

Have these details ready:

• what you were trying to do
• what you expected to happen
• what actually happened
• the device and browser you were using
• whether you were signed in or using guest mode

For mainframe issues, also note whether:

• you were connected to the correct network or VPN
• the target dataset, member, or job was named correctly
• the issue was a read-only action or a destructive one

Do not share sensitive information

Never post any of the following in a public message:

• passwords
• verification codes
• private credentials
• sensitive production data
• anything your organization marks as restricted