Troubleshooting
Start with the issue that matches what you are seeing.
I cannot sign in
Try these steps:
- Confirm you entered the correct email address.
- Check spam, junk, and filtered inbox folders.
- Refresh the page and restart the sign-in flow.
- Complete the human verification step if it appears.
- Try again after a short wait if you recently retried several times.
If the code still does not arrive, use Support Center.
I am signed out and projects do not look available
That is expected. Guest mode is meant for quick use, not long-term project organization.
Sign in if you want to:
- save chats
- organize conversations into projects
- view plan usage
- keep work across sessions
A model says I reached a limit
Open Settings > Usage first.
Check:
- whether you are in guest mode or signed in
- whether your daily usage has reset yet
- whether the request should be retried with a shorter answer
- whether you should switch to Aura for a faster, lighter request
The app looks stale after an update
Do a hard refresh before anything else. A cached page can make it look like nothing changed even when the product is updated.
A mainframe connection is not working
Check:
- host
- port
- user ID
- password
- VPN or network access
- whether your team requires additional certificate or environment steps
If you are not sure what the connection values should be, ask your team administrator instead of guessing.
A mainframe action feels slow
Use a more direct prompt when possible.
Instead of:
Can you look around and figure out what happened with my job?
Try:
Show the latest spool output for my most recent job and summarize any errors.Submit Z62429.JCL(JCL1), wait for completion, and tell me the condition code.List the members in Z62429.JCL.
Specific prompts reduce unnecessary detours.
A follow-up like "delete that job" does not do what I expected
Make sure the target is already visible in the conversation. If needed, restate it explicitly:
Delete job JOB12345.Cancel my latest job.
Something still feels wrong
Go to Help & Support for the right next step, or join the Discord Community.